Our company offers only the finest products available
and we make every effort to meet your high standards
for quality products, accurate descriptions, reliable
shipping and exceptional customer service. If you should
experience a problem, question or concern, please contact
us immediately.
RETURN POLICY
If for any reason you are not satisfied
with a product, please contact us before sending the
item back. Since we deal with several sources, we will
need to send you proper instructions on how and where
to return the item(s).
We guarantee that all products you
buy are free of defects or you may return it immediately
for a new replacement. If your item was damaged during
shipment, please contact us and we will send you proper
instructions on how to file a claim.
If you are not satisfied with your
item, you may return it to us within a period of 30
days. Shipping cost is non-refundable for undelivered,
unclaimed, returned and refused packages, unless we
made an error.
When returning an item, please make
sure to use all the original packaging wherein the
shipment has come to you, with all accessories and
owners manual. Do not write, stick or glue anything
on the product package that can damage the package.
You can include a separate letter to explain your returning
reason with a reference to the RMA number.
There will be a 50% restocking fee
on non-damaged items that are returned in damaged package.
If a shipment is refused at the door
or cannot be delivered for whatever reason we will
deduct these fees from the refund which will be added
to the normal restocking fee.
There is also a 20% restocking fee
on non-damaged items that are returned in exception
for hand made jewelry items which cannot be returned
or refunded from the time the fabrication begins.
ALL RETURNS WILL REQUIRE A
RMA NUMBER. A 50% RESTOCKING FEE WILL BE APPLIED
IF AN ITEM IS RETURNED WITHOUT A RMA NUMBER.
RMA numbers can be requested through
our online ticketing system. Simply click on the CONTACT
US link to create a ticket and please make sure
to include your order number and a clear description
of why you need to return the item.
International Shipments
Orders that are shipped outside the
supplier country might incur custom and sales taxes.
It is the buyer's responsibility to pay for these additional
fees at the time of delivery. If a shipment is refused
we will deduct these fees from the refund which will
be added to the normal restocking fee.
Typographical Errors
In the event a product is listed at
an incorrect price or with incorrect information due
to typographical error or error in pricing or product
information received from our suppliers or from staff
error, we shall have the right to refuse or cancel
any orders placed for product listed at the incorrect
price. We shall have the right to refuse or cancel
any such orders whether or not the order has been confirmed
and your credit card charged. If your credit card has
already been charged for the purchase and your order
is canceled, we shall immediately issue a credit to
your credit card account in the amount of the charge.
In order to capture as much detail in our images for
your benefit, actual jewelry size may be different
than the size they appear in the site due to extreme
close ups of the images.
ADDITIONAL TERMS WHICH APPLIES
FOR THE JEWELRY SECTION
We are sorry we cannot normally ship
to the following countries: Afghanistan, Iran, Angola,
Iraq, Bangladesh, Poland, Bulgaria, Romania, Burma
Rwanda, Burundi, Seychelles, Congo, Slovenia, Cuba,
Sudan, Ethiopia, Syria India, Yemen, and Indonesia.
Due to varying custom laws, we cannot
tell you if you will incur custom fees. We do know
that USA customers do incur up to a 6.5% custom fee
which must be paid upon receipt of the item when receiving
items sent from outside the US. European customers
incur a 20% VAT tax. If you are in the USA or Europe,
please check with your local customs department for
the particulars in your case!
Hand made jewelry items cannot be returned
or refunded from the time the fabrication begins.
ADDITIONAL TERMS WHICH APPLIES
FOR LINGERIE ITEMS
For hygiene and health purposes, we
do not accept any returns and/or exchanges on lingerie
items. Please make sure that you have picked the correct
size of the item before placing your order.
ADDITIONAL TERMS WHICH APPLIES
FOR FRAGRANCE ITEMS
Please note, we do not accept returns
for cosmetics and skincare items due to health reasons,
please make your selections carefully.
ADDITIONAL TERMS WHICH APPLIES
TO CELL PHONES
We will not accept returns for non-damaged
Cell Phones and Cell Phone Accessories. If your item
is defective, please contact the manufacturer. For
damaged cell phones, we must receive a request for
a RMA within 7 days from the date of delivery otherwise
the RMA will be declined.
ADDITIONAL TERMS WHICH APPLIES
FOR THE "AS SEEN ON TV" PRODUCTS
Packaging: We have
taken additional precautions to ensure the product
is shipped safely and arrives to the customer undamaged.
Returns: Due to the
extremely low price of this product, we do not accept
returns.
Damage, DOA and missing parts: If
a product arrives damaged or DOA, you must contact
us immediately. We will determine if the product needs
to be replaced or if a replacement part needs to be
sent out. If the product needs to be replaced, you
will need ship the product back to us and we will send
you a replacement item via UPS Ground service.
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